Zoho Assist Review: Pricing & Features of the Popular Online Remote Support Software


Zoho Assist is a one-stop solution for remote access, remote support, and screen sharing. You can utilize it to manage unattended computers, share your screen, and access the remote desktop of your customers. This platform has gained recognition as an affordable, reliable, and secure software.

Zoho Assist is web-based which means you don’t need to install any software as you can run it on your browser.  It is designed for the needs of IT, customer support, and MSP IT support help desks. The platform is compatible with all popular operating systems as well as with proxies and firewalls. You can use it to support remote customers via attended remote sessions.

Deploy the remote agent to facilitate unattended remote access for computers, both outside and inside LAN. Mass deployment options are also offered. In short, Zoho Assist is an easy-to-use support solution that is ideal for basic remote control.

In our Zoho Assist reviews, we provide the benefits, pricing and other details about this software.

Benefits of Zoho Assist

Access Remote Computers Securely

With Zoho Assist, you can send patches, updates, and other file types to your remote customer’s device via the built-in file transfer feature. Plus, you can reboot the remote computer easily and re-link to the session while maintaining control. Reboot can also be done in safe mode. If you have basic needs, you can opt for the free plan that supports 1 remote support technician and 1 concurrent session.

Use the Customer Widget to Log In

Most Zoho Assist reviews agree that it is designed for the needs of small and medium-sized companies in multiple industries. Company agents and technicians can utilize this platform to schedule and remotely manage user requests across multiple time zones and geographies. Use the built-in customer widget and a widget code to log into sessions. Your customers can access the widget portal via custom links, websites or emails and set up remote sessions with your agents.

Effortless File and Screen Sharing

Your customers can share their computer screens with your support agents to enable them to understand and rectify problems. In addition, support agents can utilize the file sharing feature to share patch files and updates with customers while handling their requests. In addition to the free plan, Zoho Assists offers paid subscriptions with advanced features. If you run into any issues, you can get email and live support as well as ready reference via an online knowledge base.  

Excellent Platform Support

Zoho Assist provides top notch platform support. Both the remote apps and the technician console support Windows, Linux, and OS X distributions. A DMG installer file is provided for Mac-based users and technicians. In addition, you can easily access both OS X and Windows clients from the Zoho iOS app. Finally, you can avail tools for keyboard access and chat. If there is a drawback, it is that file transfer is not offered for OS X clients.

You can read other Zoho Assist reviews to learn more about this software’s important features and tools.

Overview of Zoho Assist Features

  • Web-based technical console
  • Unattended access
  • UAC compatibility
  • Two-way screen sharing
  • Support and operating system
  • SSL and 128-bit AES encryption
  • Send Ctrl+Alt+Del
  • Reports
  • Reboot and Reconnect
  • Multi-monitor navigation
  • Mac support
  • Instant chat
  • File-transfer
  • Customer widgets
  • Clipboard sharing

Pricing of Zoho Assist

Zoho Assist provides a 15-day free trial and volume discounts for both monthly and annual billing:

Free Forever

  • Both for personal and commercial use
  • 1 Remote Support Technician
  • 1 Concurrent Session
  • 5 Unattended Computers
  • Zoho SalesIQ Integration
  • Zoho Desk Integration
  • User Management
  • UAC Compatible
  • Organization Roles
  • Mac Support
  • Instant Chat
  • Desktop App
  • Clipboard Sharing

Plans for Remote Support

Standard Edition – Starts at $8

  • 1 technician/month (billed annually) or $10 (billed monthly) plus tax, as applicable

All the features in Free Edition, plus:

  • 2 Concurrent Sessions
  • ZenDesk Integration
  • Session Transfer
  • Send Ctrl+Alt+Del
  • Screen Capture
  • Reboot and Reconnect
  • Multi Monitor Navigation
  • Import Google Contacts
  • File Transfer
  • Custom Report

Professional Edition – Starts at $13

  • 1 technician/month (billed annually) or $15 (billed monthly) plus tax, as applicable

All features in Standard Edition, plus:

  • 4 Concurrent Sessions
  • Two-way Screen Sharing
  • Session Notes
  • Schedule Sessions
  • Rebranding
  • Mobile Apps (iOS, Android)
  • Customer Widget
  • Custom Email Templates
  • Advanced Reports

Plan for Unattended Access

Standard Edition – Starts at $8

  • 25 computers per month (billed annually) or $10 (billed monthly) plus tax, as applicable
  • Wake on LAN
  • Unlimited Technicians
  • Session Notes
  • Session Confirmation
  • Remote Power Options
  • Rebranding
  • Mobile Apps (iOS, Android)
  • Group permissions
  • File Transfer
  • Deployment
  • Computer Grouping
  • Advanced Reports

About Author

Kate Stephens is a young and creative graphic designer as well as the mastermind behind AlternativesFinder.com her own startup company aimed at providing customers with reliable and often cheaper alternatives to various popular brands and products from all possible markets.

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