Front offers a shared inbox for collaborative teams. You can store and use everything securely in one place including your support and sales emails, chat, SMS, and Facebook Messenger and Twitter messages.
Great external communication depends on close internal collaboration. With Front, you can assign, triage, and have a separate internal dialog around external messages that the client never sees. Plus, the app’s robust integrations with leading business tools help you automate the hard work of communicating at scale.
Many companies have reported good results using Front. The vendor states that on average teams using this app can reply 2.3 times faster to incoming messages. Plus, they reach inbox zero every day. On top of that, there are native mobile apps for iOS and Android that allow you to access the system anytime, anywhere. For its multiple benefits, Front is used by numerous companies including top brands such as General Assembly, Shopify, and HubSpot.
Want to know more about this software? Our Front reviews discuss the software’s pricing, benefits and technical specifications in detail below.
Benefits of Front
If there’s one recurring benefit you’ll notice in many Front reviews, it is that the app allows you to get work done faster. You can effortlessly automate and manage your inbox to ensure responses are provided by the right person in a timely manner. Plus, you can ensure all queries are responded to by clearly indicating who should take the next steps.
Set predefined rules and work faster by automating actions when conversations meet predetermined conditions. Use reminders to answer or follow up on a conversation. You can select the exact time and date when you need to be reminded.
Utilize canned responses to spend less time manually responding to common questions. You can answer them quickly with a single click. Follow and stay updated on conversations of interest.
The real-time collision detection feature helps to prevent situations where more than one team member responds to the same message. Plus, Front allows you to make smarter decisions as it provides a complete view of what’s happening in your organization through its advanced analytics and full visibility into your team’s inboxes.
Make use of the analytics tools to get insight into your success metrics by inbox, tags, team members, and customers. If you need to do a deep data dive, you can easily export your Front reports.
The app also improves transparency by providing full visibility into your shared inboxes by channel, tag, and team member. On top of that, you can keep others updated by using the third-party integrations to send information from Front to Salesforce, Zapier, Trello, HipChat, Slack and other popular business solutions.
You can have well-informed conversations by creating your own plugins to bring all the data you need into this system. Check out more Front reviews for extra details on what this platform has to offer.
Overview of Front Features
- Unified inbox
- Social media integration
- Rules-based workflow
- Real-time notifications
- Real-time analytics
- Native iOS, Android apps
- Multi-channel management
- Email tracking
- Custom integrations
- Collaborative workspace
- Auto responders
- Auto reminders
- Activity audit and tracking
Pricing of Front
Front offers the following enterprise pricing packages:
Front Light Plan – $45 per month (flat rate)
Features include: up to five users, maximum 500 messages per month, 1 team inbox, individual inboxes for all users, and comments, mentions, and rules.
Team Plan – $19/user/month
Features include: 3 team channels, 1 integration, automatic rules, canned responses, and collision detection.
Premium Plan – $29/user/month
Includes all Team plan features, plus: 15 team channels, API/plugins, analytics and reports, and advanced integrations.
Enterprise Plan – $40 per user/month
Includes all the features of the Premium plan, plus: 100 team channels, dedicated account support, IP access restrictions, SAML-based SSO (Single Sign-On), and Salesforce integration.